NSG – General Services Unit

About the NSG

The General Services Unit aims to promote and develop continuous improvement in the operational efficiency and functionality of services offered to the IST community.

Mission

The General Services Unit's mission is to ensure the quality of the technical services it provides, as well as to strive for their improvement, ensuring support through the various activities it manages, always attentive and working towards meeting the needs and expectations of its users.

The General Services Unit also has the function of providing services of general utility to the entire School, such as:

Shipping and Mail Service;
Reprographic Service;
Management and maintenance of the vehicle fleet;
Transportation, storage and handling of objects.

Values

Excellence in service

We ensure quality and efficiency in the provision of our services.

Innovation

We promote innovation through the implementation of mechanisms that guarantee the reliability of the information processed, as well as the optimization of resources used, particularly human, material and time resources.

Rigour

We are rigorous in all tasks, and daily actions support our practice.

Transparency

We work as a team and communicate clearly with all stakeholders.

Honesty and integrity

We act with transparency and honesty in all our service provision.