NSG – General Services Unit

Mission
To ensure an integrated set of operational and logistical support services essential to the functioning of the School, guaranteeing an efficient, rapid and high-quality response to the needs of its units, services, academic community, employees, visitors and other users.

Vision
To be a benchmark in the provision of operational and logistical support services, recognized for the quality of services provided, proximity and excellence in customer service, responsiveness and efficiency in resource management, contributing to a more agile, organized, integrated and sustainable School.

Values

• Quality and rigor
  To guarantee reliable, consistent and appropriate services to meet the needs of the School and its users, guided by rigor and professionalism.
• User orientation and quality of service
  To ensure accessible, cordial, efficient and solution-oriented service, promoting a relationship of trust with the academic community, employees, visitors and other users of the services.
• Proximity and availability
  Maintain a close relationship with the School’s units and services, seeking to understand their needs and provide appropriate and timely support.
• Efficiency and responsibility
  Promote a rational, responsible and sustainable use of human, material and financial resources.
• Agility and responsiveness
  Respond quickly, flexibly and appropriately to operational needs, seeking effective solutions for different requests.
• Cooperation and transversality
  Promote coordination between services and integrated action, contributing to the overall and efficient functioning of the School.
• Continuous improvement
  Continuously evaluate and improve processes, procedures and ways of working, seeking to improve the quality, efficiency and user experience of the services.